Our Regulatory Status
Glender Ltd is authorised and regulated by the Financial Conduct Authority (FCA). We are entered on the FCA Register under firm reference number 123456.
You can verify our registration status on the FCA Register:
https://register.fca.org.uk
What We Are Authorised For
Glender Ltd is authorised to carry out credit broking activity. This means we act as an intermediary between borrowers and lenders, helping to match you with appropriate finance products from our panel of regulated lenders.
It is important to understand that:
- We are a credit broker, not a lender. We do not lend money directly. All finance offers come from third-party lenders on our panel.
- We introduce borrowers to lenders based on the information you provide and the lending criteria of our panel.
- We may receive commission from lenders when a loan completes. This will always be disclosed to you before you proceed with an offer.
- We do not provide financial advice. Our service is execution-only, meaning we present options and you decide which offer (if any) to accept.
What FCA Regulation Means for You
Being FCA regulated means we are held to strict standards of conduct that protect consumers. As a regulated firm, we must:
- Act honestly, fairly, and professionally in accordance with the best interests of our clients
- Be transparent about our services, fees, and any commission we receive
- Maintain adequate financial resources to operate responsibly
- Have robust complaints procedures in place (see our Complaints Procedure)
- Protect your personal data in accordance with data protection legislation
- Maintain professional indemnity insurance appropriate to our business activities
- Report to the FCA regularly on our activities and compliance
How to Verify Our Registration
You can independently verify that Glender Ltd is authorised and regulated by the FCA by:
- Visiting the FCA Register at register.fca.org.uk
- Searching for "Glender Ltd" or our firm reference number 123456
- Checking that the firm details match our registered information
Alternatively, you can contact the FCA directly:
Treating Customers Fairly (TCF)
We are committed to the FCA's Treating Customers Fairly initiative. This means we embed fairness into everything we do, from product design to complaint resolution. Our TCF commitments include:
- Culture: Fair treatment of customers is central to our corporate culture and values
- Products: We only introduce products from our lender panel that are designed to meet the needs of identified customer groups
- Communication: We provide clear, accurate, and timely information so that borrowers can make informed decisions
- Suitability: Where relevant, we consider your circumstances to ensure the products we present are appropriate for your needs
- Service: We deliver a consistently high standard of service throughout the application process and beyond
- Barriers: We do not impose unreasonable barriers to customers who wish to change products, switch providers, submit a complaint, or close their account
Consumer Duty
In line with the FCA's Consumer Duty (effective July 2023), we go further to ensure good outcomes for our customers. This means:
- Acting to deliver good outcomes for retail customers
- Ensuring our products and services offer fair value
- Helping customers make informed decisions through clear communications
- Providing appropriate support throughout the customer journey
Company Information
| Company Name | Glender Ltd |
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| FCA Reference Number | 123456 |
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| Registered Office | 71-75 Shelton Street, Covent Garden, London WC2H 9JQ |
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| Registered In | England & Wales |
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| Permission Type | Credit Broking |
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| Status | Authorised |
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Questions?
If you have any questions about our regulatory status or authorisation, please contact us or email hello@glender.io.